Auto Attendant
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An automated phone directory or auto attendant is a call routing system that uses IVR (interactive voice response). Every time a customer or client calls your company, they are presented with a self-service menu. Auto attendants simplify incoming calls so that you may serve your clients quickly and consistently and lessen the likelihood that they’ll be forced to leave a message or wait on hold.
An auto attendant is a menu system that uses voice prompts to direct calls to the right department. This VoIP phone system feature completely removes the requirement for a human receptionist or answering service. You might even use one of these gadgets to help a receptionist deal with high call volumes. This routing method is available on both hosted PBX phone systems and on-premise PBX phone systems.
Do you receive a high volume of calls that might otherwise overwhelm your receptionist? The automated attendant picks up the slack, routing calls to the relevant staff or to the corporate voicemail.
Even though auto attendants aren’t very complicated, they play a crucial role in preventing excessively long hold times for your callers. Maintaining customer engagement is a smart strategy to lower call
abandonment rates.
The price of client contact is also decreased thanks to these methods. When utilized to handle incoming calls, the requirement for a dedicated receptionist is removed, and the system operates around-the clock without the need for vacation or coffee breaks. Additionally, the virtual receptionist may answer many calls to your phone line at once, saving you the expense of hiring additional employees to cover
peak hours.
Apart from these, auto attendants reduce missed calls. You will miss some calls if only one person at your company is responsible for handling all incoming calls. That individual is a clog or has limited efforts, and as your call traffic rises, the issue becomes more serious. Your clients may obtain information, identify the right department, and even complete some transactions without having to wait for a human to pick up by using an auto attendant, which can handle many calls at once. The likelihood of a missed call decreases since the auto attendant is always available, yet there is still a risk that the person your client finally needs to talk with won’t be available. And it never stops working. There is therefore a means for certain callers to acquire what they need even after business hours.
You can use it to publicize significant adjustments and new services.
This is a great approach to let consumers know when there’s something new they need to know because you can personalize your auto attendant’s welcome and change it as necessary. Maybe you simply introduced an online checkout process, or you have a new service you’re offering. It’s possible that a recent policy change will have an effect on their in-person service.
The only restriction is that your greeting shouldn’t be too lengthy. It may seem like people are contacting your company to listen to an advertisement if you try to transmit too many announcements or if they don’t seem significant to the individuals who are calling. If you overwhelm, they will hang up in irritation.
Another reason auto attendant is gold for a business is the ability to transfer calls. The attendant system uses a script to provide the listener instructions on how to contact the department or person they need.
Attendant systems only support dialing with a touch tone. Businesses with several departments require submenus that efficiently lead clients. For instance, your company will have a straight forward entry for customer assistance rather than a menu option for software and hardware support. Callers may access keys for both hardware and software support when they choose that option in the example.
With a virtual receptionist, creating a menu flow that is practical for callers is essential since the last thing you want is for your clients to get impatient and hang up while you’re attempting to lead them.
Be rest assured that AmontIT VoIP will provide you with an accurate auto attendant that is most suitable for your business type. Click here to see all our voip services features or get started now.